Beyond the warranty.
Five years standard. Spare parts on hand for cabinets going back decades. A direct line for owners — past, present, and future.
Four commitments.
Five-year warranty
Every Robert Taylor cabinet carries a full five-year warranty from the date of purchase, covering the Mabuchi Silent System™ motor, electronics, and material defects.
Service beyond warranty
When the warranty ends, support does not. We keep spare motors, modules, and trim parts available for cabinets going back decades. Servicing is offered at reasonable cost in all three houses.
Customer Success
Each cabinet ships with a Customer Success point of contact. The same name, the same line — for setup, settings, repair, or simply to talk through TPD choices.
Local servicing
Service work is carried out in London, Istanbul, or Wilmington — whichever is closest. Cabinets are not shipped overseas for warranty repairs.
From the moment you write.
- 01Reach out
Write to your nearest house.
Email or call your nearest house. A Customer Success contact replies within 24 hours.
- 02Diagnose
Talk it through.
We work through the issue remotely. Most TPD or setup questions are resolved on the call.
- 03Schedule
Arrange service.
If a part is required, we arrange pickup or in-person service at the closest house.
- 04Return
Regulated. Signed off.
Cabinet is returned regulated, tested, and signed off against the same reference rig used at despatch.
The warranty in numbers.
- Standard coverFive years
- DriveMabuchi Silent System™
- ServiceBeyond warranty
- HousesLondon · Istanbul · DE
- ReplyWithin 24 hours, GMT
- RecordsUnder-plate reference
What owners usually ask.
A short list of the questions we hear most often from current and prospective owners.
What does the warranty cover?
All cabinets ship with a five-year warranty on the Mabuchi Silent System™ motor, the electronics, and material defects. Wear-and-tear consumables (leather wrist cushions, suede liners) and cosmetic damage from misuse are excluded.
What happens after five years?
Service continues. We keep spare motors, modules, and trim parts on hand for cabinets going back decades. Servicing is offered at fair cost in any of the three houses.
Do I need to ship the cabinet overseas?
No. Servicing happens in the house closest to you — London, Istanbul, or Wilmington. We coordinate pickup and return locally.
Can I move a cabinet between houses?
Yes. Ownership records and service history travel with the under-plate reference. Tell your Customer Success contact and they will pre-register the cabinet at the new house.
How fast is a typical repair?
Most software/TPD questions are resolved on a single call. Mechanical service is typically two to four weeks depending on parts availability.
Can I purchase additional warranty?
Extended cover is available on the Belgravia, Ascot and Private series. Speak with the Customer Success desk.
The warranty ends. The service does not. A cabinet from 1972 still has a name to call in London.